Hooks

What are hooks?

Amplizard hooks are a crucial feature, as they define how the chatbot should operate.

Hooks are your business's APIs. The bot identifies the customer’s intent and triggers the most relevant hook.

For example: If a customer requests an order cancellation, the bot will identify and trigger the appropriate hook, such as cancelOrderHook, with the required data.

NOTE:

• To ensure the chatbot functions correctly, you must first define a hook that returns the current user or customer data. Make sure to handle this in your backend for the hook e.g.: Name(recommended): getCurrentUserDataHook Description: get current user/customer data.

• Use appropriate and descriptive hook names and descriptions to help the model learn effectively. e.g.: Name: cancelOrderHook Description: Cancel the order using the user ID and order ID.

• Ensure the hook includes necessary headers, such as the authorization header, for the chatbot to trigger them. Implement proper authentication and consider that the chatbot might need special permissions.

Creating and Using Hooks

• Hooks can be created through the main Amplizard website. After setting up your bot, you can define and create the necessary hooks.

• At present, hooks can only interact with public API endpoints. Support for calling internal API endpoints via an internal system will be added soon.